Our client was transferred to CLG as a client from Litigation Practice Group post their bankruptcy in June 2023, leaving her with unresolved debt issues. She had fallen behind on her Citibank accounts, which were handed over to third-party collectors, and needed assistance with validating and resolving the debts. In December 2021, our client received a collection notice from Midland Credit Management for $2,396.04. Although the notice predated her enrollment with CLG, our team promptly sent dispute letters after she signed with us. Following persistent follow-up, Midland confirmed in April 2024 that they had closed the account and ceased all collection efforts.
Her second debt, totaling $16,022.99, had been sold to collections and in May 2023, they sent the client a validation package stating the debt was valid. After she signed with CLG, we initiated the dispute process and following our validation efforts, the collector concluded its investigation and closed the account, providing the client with much-needed relief from this substantial debt. Through CLG’s strategic debt validation efforts, our client successfully resolved both of her debts. The closure of both accounts alleviated her financial burdens, underscoring the importance of thorough validation in protecting clients from undue collections.